Privacy Policy

1. Introduction

Heart & Home Kitchen & Bath Remodeling ("Heart & Home," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and protect it, and the choices available to you, including in connection with our SMS/text messaging program. By using our website, submitting a form, calling us, or opting in to receive text messages from us, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information when you interact with us:

• Contact information — name, mailing or service address, email address, and phone number.
• Project information — details you share about your kitchen, bathroom, or home remodeling project, including photos or measurements you provide.
• Communication preferences — including your consent to receive text messages, calls, or emails, and your opt-in or opt-out status.
• Website usage data — such as pages viewed and general device/browser information, collected automatically through standard web technologies.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule consultations or estimates;
• Provide project updates, scheduling reminders, and customer service;
• Send offers, promotions, and remodeling tips you have opted in to receive;
• Improve our website, services, and customer experience;
• Comply with legal obligations and enforce our agreements.

4. SMS / Text Messaging Program

If you opt in to receive text messages from Heart & Home Kitchen & Bath Remodeling, we collect your mobile phone number and your consent status for the purpose of sending you the messages described at sign-up, such as special offers, project updates, scheduling reminders, and remodeling tips.

Message Frequency & Fees

Message frequency varies. Message and data rates may apply based on your mobile carrier plan.

Opting Out

You may opt out of text messages at any time by replying STOP to any message. For help, reply HELP or contact us using the information in Section 11 below. Consent to receive text messages is not a condition of any purchase.

Supported Carriers

Carriers are not liable for delayed or undelivered messages.

5. How We Share Information

Aside from the SMS opt-in data described in Section 4, we may share information in limited circumstances, including:

• With service providers who perform functions on our behalf, such as scheduling, payment processing, or customer relationship management, under confidentiality obligations;
• If required by law, subpoena, or other legal process;
• To protect the rights, property, or safety of Heart & Home, our customers, or others.

We do not sell your personal information to third parties.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Choices & Rights

You may:

• Opt out of text messages at any time by replying STOP;
• Unsubscribe from marketing emails using the link provided in those emails;
• Request access to, correction of, or deletion of the personal information we hold about you by contacting us using the details in Section 11.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including maintaining accurate records of consent and opt-out status, and to comply with our legal obligations.

9. Children's Privacy

Our website and text messaging program are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of our website or continued participation in our text messaging program after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Phone: (470) 649-5896
• Email: Info@heartandhomeremodeling.com
• Service Area: North Atlanta, Georgia